Privacy policy.

Last updated: July 2025

At Lichen, we are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us here

1. Who We Are

Lichen
Website: www.lichen.org.uk

2. What Information We Collect

We may collect and process the following types of personal data:

  • Identity Data: name, username or similar identifier.

  • Contact Data: email address, phone number, postal address.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform.

  • Usage Data: information about how you use our website, products and services.

  • Marketing and Communications Data: your preferences in receiving marketing from us.

3. How We Collect Your Data

We collect data in the following ways:

  • Direct interactions: you provide data when you fill in forms, subscribe to our services, or contact us.

  • Automated technologies: as you interact with our website, we may automatically collect technical data using cookies and similar technologies.

  • Third parties: we may receive personal data about you from analytics providers like Google.

4. How We Use Your Data

We use your data to:

  • Provide and maintain our services.

  • Manage your account.

  • Improve our website and services.

  • Communicate with you, including responding to your enquiries.

  • Send you updates, marketing, and promotional content if you have opted in.

  • Comply with legal obligations.

5. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Your consent.

  • Performance of a contract with you.

  • Compliance with a legal obligation.

  • Our legitimate interests (where these do not override your rights).

6. Sharing Your Data

We do not sell your personal information. We may share your information with:

  • Service providers who help us deliver our services (e.g., IT support, payment processors).

  • Professional advisers including lawyers, bankers, auditors, and insurers.

  • Government bodies where required by law.

7. International Transfers

Some of our service providers may be based outside the UK. Whenever we transfer your data outside the UK, we ensure it is protected by requiring appropriate safeguards.

8. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

9. Your Data Protection Rights

Under data protection law, you have rights including:

  • The right to access your personal data.

  • The right to correct your data if it is inaccurate.

  • The right to erase your data in certain circumstances.

  • The right to object to or restrict processing.

  • The right to data portability.

  • The right to withdraw consent at any time.

To exercise any of these rights, please contact us at [Your Contact Email].

10. Cookies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can set your browser to refuse cookies or alert you when cookies are being sent.

For more information, please see our Cookie Policy.

11. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Last updated” date.

12. How to Contact Us

If you have any questions or wish to exercise your rights, please contact:

Email: info@elementscotland.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO)